Success Stories: Fuelling business growth together, with LOQEX

(left to right) Farah Nazir-Chapman - Senior Customer Relationship Manager (LOQEX), Ellie Layden - Partner Account Executive (PXC), Joanna Palmer - Finance and Operations Director (LOQEX)

In September 2023, Cloud Voice Specialists, LOQEX joined PXC’s Partner Programme and have since seen fantastic growth, in only a short span of time. Having progressed to the Pro Tier – LOQEX has seen success in both revenue growth and professional development.

The Journey

The relationship between LOQEX and PXC started during the days of Virtual1, and after years of working with our Account Managers – LOQEX joined the Partner Programme as a natural next step of progressing their relationship with PXC. Aiming to achieve an even higher level of success – they sought support from a Partner who could help them grow, maximise their success and enable their teams to upskill faster. They found this support with PXC.

The Results:

Currently a Pro Tier Partner, joining the Partner Programme has benefitted LOQEX not only internally, but also for their end customers, resulting in:

• Ability to be more competitive with their connectivity pricing , due to our competitive commercials including our Quarterly Rebate Scheme

• Improved speed of their installation - turnaround within 45 days rather than 80-90 days

• Upskilled internal teams, through access to our marketing and training collateral, plus more

How did they do it?

LOQEX have been able to achieve the above and more through the dedicated support our Partner Programme has provided.

LOQEX saw PXC become an extension of their team, with a dedicated account manager from PXC supporting them to understand their specific needs and providing personalised guidance to help support their growth.

“At the moment, we are one of PXC’s smaller customers, but we’ve got a lot of scope to grow and the one-on-one support the Partner Programme provides is ensuring our specific needs are met.”

Ryan Birch - Managing Director at LOQEX

Specialising in true Cloud Voice solutions, our award-winning 1Portal has also been a significant tool for LOQEX. 1Portal is designed to offer comprehensive visibility of all the cloud and connectivity options available and allows Partners to have compete control of their solutions, putting the power of our network in their hands, and making it quicker and easier to meet customer demands.

Since joining the Partner Programme, LOQEX found the access to 1Portal incredibly useful as a tool when talking to their customers and potential clients, especially when combined with access to marketing support collaterals.

“1Portal allows us to be even more impressive when we are talking to clients. It enables us to have a helicopter view of the information and infrastructure that’s available within the customer side, in one place. We have all we need at our fingertips, including battlecards and product diagrams.”

Farah Nazir-Chapman - Senior Customer Relationship Manager at LOQEX

The long-standing partnership between PXC and LOQEX continues to grow stronger. LOQEX’s commitment to sustained growth is evident through their improved service delivery, consistent upskilling and dedication to progress – all of which has resulted in them achieving the Pro Tier level.

LOQEX’s ever-growing success is proof of how PXC’s Partner Programme can work for companies of all sizes. The Programme is designed to provide the framework and tools necessary to ensure your business can stay competitive and grow consistently, with personalized support from PXC at every step of the way.

Want to become a member of our Partner Programme and fuel further business growth? Sign up to become a member here.