Minimum seat requirements for your Contact Centre solution? Not with Zoom

Leading CX and cloud contact centre provider, Avaya recently announced that from June 30, 2025 they will enforce a 200-seat minimum for its AXP cloud contact centre products. This means customers below this threshold must either pay for 200 seats or terminate their subscription. Additionally, Avaya will cease sales of SIP trunking, CPaaS, and voice recording services, and remove certain integration capabilities to focus on its largest customers.

With less than four months to adapt, this policy change creates uncertainty for partners with customers who don’t meet the minimum threshold.

The contact centre market is dynamic and growing, driven by digital transformation and opportunities. However, it also faces challenges from changing customer demands and competition. Avaya is not the first vendor to make significant licensing changes; VMware, Citrix, and Symantec have also done so in the recent past.

For partners, finding a contact centre solution that suits businesses of any size and scale is crucial. A flexible and scalable contact centre ensures that businesses can efficiently manage their customer interactions, regardless of their current size or growth trajectory.

Moreover, advanced technology that can adapt to future needs is essential to staying competitive in an ever-changing market. This includes leveraging AI, digital transformation tools, and seamless integration capabilities to enhance both customer experience and operational efficiency. By choosing a contact centre solution that offers both scalability and cutting-edge technology, businesses can future-proof their operations, ensuring they are well-equipped to meet the demands of tomorrow while delivering exceptional service today.

Zoom ticks all those boxes...

Zero Seat Threshold: Zoom has no minimum seat requirement, making it ideal for businesses of all sizes. Partners who work with business customers of any size can benefit from one solution that fits them all.

Comprehensive Platform: Zoom is a full Unified Communications and Contact Centre (UC & CC) platform that powers all your customers’ voice and collaboration needs, including meetings, chat, phone, webinars, and online events. It’s secure, reliable and easy to deploy, customise, and use. Plus, it comes with all the tools your customers need to boost productivity and collaboration from the get-go.

AI-Powered Efficiency: Zoom’s cutting-edge AI Companion is included at no additional cost with every paid Zoom account. This smart AI assistant helps save time and enhances efficiency, all within a single pane of glass platform.

PXC and Zoom share a vision for partner empowerment, that's why we offer seamless integration and scalability to help you drive growth for your business and your customers’. Named Zoom’s 2024 EMEA Distribution Partner of the Year, our channel-centric approach, and world's first all-in-one Partner Ordering Portal for Zoom products makes switching to Zoom easy.

Plus, our partners also benefit from Zoom's strategic partnerships with Mitel and Avaya, which allow you to enhance your offering by integrating Zoom's advanced cloud-based services, either as an upsell or replacement for legacy technology. So, if you’re considering a switch, look no further.